Our 30-day Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer team and we will send a courier over to pick it up from you.
We offer a Lifetime Exchange & Buy-Back Policy on all purchases made from Masami, within India. The product along with the original product certificate can be returned or exchanged basis its current market value, with deductions towards making charges. Loss of the original product certificate would result in a deduction of Rs. 500.
This means your product's current value of metal, diamonds and colored stones will be determined based on product specifications and the current price listed on our website.
If you received a discount while making your purchase, we will deduct the original discount amount as applicable.
The value of the exchanged product after deductions towards making charges and discounts will be credited to your Masami account. This can be used to purchase anything on our website. The value cannot be encashed.
If you choose to return the product, we will refund 90% of the total amount. A 10% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of damage by anyone other than Masami shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.